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FAQ · 42 answers

IPTV Smarters Pro FAQ for Ireland

Clear answers about the IPTV Smarters Pro app, setting it up, devices, payment, refunds and the free trial.

General

What is IPTV Smarters Pro?

IPTV Smarters Pro is a free video player app for live TV, movies and series. It does not come with channels: you add an IPTV subscription, log in, and the channels appear in the app.

Is IPTV Smarters Pro free?

Yes, the app is free to download from the developer's website and official app stores. The channels, movies and series come from your IPTV subscription, which you pay for separately. Our plans start at €15 a month.

What is the difference between IPTV Smarters and IPTV Smarters Pro?

IPTV Smarters Pro is the current version of the app. Older devices and some TV stores still list it as IPTV Smarters or IPTV Smarters Player. They work the same way with our login.

Is IPTV Smarters Pro on Google Play?

No. The official IPTV Smarters Pro listing on Google Play returns "Not Found", and the Smarters-named apps there are from other developers. Download the official APK from getiptvsmarters.com/download, or type Downloader code 4622618 on a TV. See official Smarters apps and how to spot fakes.

How does IPTV work?

IPTV sends TV channels over your internet connection instead of a satellite dish or aerial. You need a device with the app, a broadband connection and an IPTV subscription.

Who are you?

We are IPTV Smarters Player Ireland, an independent IPTV provider trading since 2017 with more than 30,000 customers. IPTV Smarters Pro is a trademark of its owner, and we are not affiliated with IPTV Smarters.

How many channels do you have?

More than 28,000 live channels, including Irish, UK, sports and international channels, plus more than 150,000 movies and TV shows that are regularly updated.

Is 4K included?

Yes, in every plan at no extra cost. Each channel's 4K, FHD, HEVC and HD versions are in the same playlist. Most channels are 4K or FHD, and a few are HD or SD only.

Do you have catch-up and a TV guide?

Yes. The TV guide (EPG) loads automatically with your login, and supported channels have catch-up for up to 7 days.

Setup & login

How do I set up IPTV Smarters Pro?

Install the official app, open it, choose "Login with Xtream Codes API", then enter the name, username, password and server URL we send you. See our setup guides for every device.

What is Xtream Codes API?

It is the login method we recommend. You enter a username, password and server URL, and the app loads live TV, movies, series and the TV guide in one go.

Can I use an M3U link instead?

Yes. Choose "Load your playlist or file/URL" and paste the M3U link we send you. Xtream Codes is easier and loads the TV guide more reliably.

What do I put in the "Any name" field?

Anything you like, for example "Home TV". It is only a label for the profile inside the app.

How long does it take to get my login?

Usually a few minutes. Your login is sent on WhatsApp or by email once your payment is confirmed.

Why does the app say "invalid login" or "authorization failed"?

Check the username, password and server URL for typos and extra spaces. Usernames and passwords are case-sensitive. If it still fails, message us on WhatsApp and we will check your line.

Do I need to update the app?

Yes, keep the official app up to date. Older versions can stop loading channels or the TV guide. Updating also keeps your refund rights, see our refund policy.

Devices

Which devices does IPTV Smarters Pro work on?

Amazon Firestick and Fire TV, Samsung and LG Smart TVs, Android TV boxes, Android phones and tablets, iPhone, iPad, Apple TV, Roku, Windows and Mac. See the download page.

How do I install IPTV Smarters Pro on a Firestick?

The app is installed with the Downloader app on Fire TV, typing the code 4622618, which opens the official APK from getiptvsmarters.com. Follow our Firestick guide step by step.

Is IPTV Smarters Pro on Samsung and LG Smart TVs?

Yes, on supported models through the Samsung or LG app store. See our Smart TV guide.

Does IPTV Smarters Pro work on iPhone and iPad?

Yes. On iPhone, iPad and Apple TV the official app is called Smarters Player Lite, by WHMCS SMARTERS on the App Store. Log in with Xtream Codes. See the iPhone guide and how to spot fake Smarters apps.

Is there an IPTV Smarters app for Roku?

Yes. IPTV Smarters Player for Roku is installed as a side-loaded channel. Our Roku guide shows how.

Can I watch on my Windows PC or Mac?

Yes, with the official desktop app. Follow the Windows & Mac guide.

Which device is best for IPTV?

For a TV, a Fire TV Stick 4K or a good Android TV box gives the smoothest playback. Older Smart TVs can be slower than a streaming stick.

Connections

How many devices can I use?

One login works on one device. If you want to watch on two devices, choose a 2-device plan: you get two separate logins, one for each device.

Can I use my login on two devices at the same time?

No. A login only works on one device. For a second TV or phone, add another device to your plan and you will get a second login.

Can I use Multi-Screen?

Multi-Screen plays several channels at once, and each extra stream needs its own connection. A standard login is one connection on one device.

Does it work when I travel?

Yes, it works over any good internet connection, at home or away. Your login still works on one device.

Payment & refund

How much does it cost?

€15 for 1 month, €25 for 3 months, €45 for 6 months and €70 for 12 months, for one device. See pricing.

How can I pay?

Revolut, IBAN bank transfer, UK bank transfer and crypto. PayPal is offered when available. Message us on WhatsApp and we will send the details.

Does my subscription renew automatically?

No. We never charge you again without asking. When your plan ends, you decide if and when to renew.

Do you offer refunds?

Yes, a 7-day money-back guarantee. Problems caused by your device, the app or your home network are not covered, and neither are cases where the player app is not updated. Read the full refund policy.

How do I renew?

Message us on WhatsApp before your plan ends. We renew the same login, so you do not need to set up the app again.

Free trial

Do you offer a free trial?

Yes, a free trial of up to 24 hours. Request it on our free trial page.

How long is the free trial?

Up to 24 hours. It can be shorter at busy times, depending on server load and the daily trial limit.

Do I need to pay or give card details for the trial?

No. The trial is free and needs no payment details.

Can I keep my trial login after I subscribe?

Ask us when you subscribe and we will tell you whether your trial login can be upgraded or whether you will receive a new one.

Troubleshooting

Why is IPTV buffering?

Buffering usually comes from Wi-Fi or a busy connection. Use a cable or 5 GHz Wi-Fi, restart your router and device, clear the app cache, and try the FHD or HEVC version of the channel.

What internet speed do I need?

About 10 Mbps for HD, 15 Mbps for Full HD and 25 Mbps or more for 4K, per device.

Why is the TV guide (EPG) not showing?

Go to Settings and refresh or reload the EPG, then wait a minute. If you logged in with M3U, log in with Xtream Codes instead, which loads the guide automatically.

A channel is not working. What should I do?

Try the same channel in another quality (4K, FHD or HD), or change the stream format in Settings. If it still does not play, tell us the channel name on WhatsApp.

Do I need a VPN?

Our service does not need one. If you choose to use a VPN, pick a nearby server, because a distant server can slow your connection and cause buffering.

The app is stuck or crashing. How do I fix it?

Restart the device, clear the app cache or data, and update the app to the latest version. If that does not help, uninstall and reinstall it, then log in again.

Still have a question?

Our team answers on WhatsApp and email 24/7, usually within minutes.