1. Try before you buy
We offer a free trial of up to 24 hours, so you can test the channels, picture quality and your own device and internet before you pay. We recommend taking the trial first.
2. 7-day money-back guarantee
If you are not happy with the service, you can ask for a refund within 7 days of receiving your login. Contact us first and tell us what is wrong: most problems can be fixed in a few minutes, and we will always try to help before refunding.
3. When a refund is not possible
A refund is not given in these cases:
- The request is made more than 7 days after you received your login.
- The problem is caused by your device, for example an old or unsupported Smart TV or a device without enough memory.
- The problem is caused by the player app, which is made by its own developer and not by us.
- The problem is caused by your home network or internet connection, such as weak Wi-Fi or a slow broadband speed.
- You did not update the player app to the latest version when we asked you to.
- Your login was shared, resold or used on more devices than your plan allows.
- You simply changed your mind after using most of the service, or a single channel or event was unavailable for a short time.
4. No auto-renewal
We never renew your plan or charge you automatically. When your plan ends, you decide whether to renew. Because there are no automatic payments, there are no renewal charges to refund.
5. How to ask for a refund
- Message us on WhatsApp or email [email protected].
- Include your name, your IPTV username and your payment reference.
- Tell us what the problem is, with a screenshot or short video if you can.
We will reply quickly, try to fix the problem, and let you know if your refund is approved.
6. How refunds are paid
Approved refunds are paid back to the same payment method you used. Payments made in crypto are refunded in crypto. How long the money takes to reach you depends on your payment method and bank. Once a refund is made, your login is stopped.
7. Questions
If you have any question about this policy, contact us at [email protected] or on WhatsApp. You can also read our terms of service.